WATTWISE

Terms and Conditions of Use

Last updated: 21 October 2026

Please read these Terms and Conditions ("Terms") carefully before registering for or using the WattWise platform ("Platform", "App", "Service"). By creating an account, registering as a Tenant, or using any part of the Service, you ("Tenant", "User", "you") agree to be bound by these Terms. If you do not agree, do not register for or use the Service.

1. Definitions

"WattWise", "we", "us", "our" the operator/provider of the WattWise platform, including its owners, management company, and affiliated landlords/estate/property management ("Landlord" / "Estate Management").

"Tenant", "User", "you" any individual or entity registering on the Platform to purchase, monitor, or manage electricity tokens for a metered unit.

"Token" the prepaid electricity credit/units purchased through the Platform and loaded onto a Tenant's smart meter.

"Meter" the smart/prepaid electricity meter installed at the Tenant's unit and linked to the Tenant's account on the Platform.

"Band" the electricity supply/tariff classification assigned to a Tenant's meter or feeder line (e.g., based on hours of daily power supply, tariff class, or distribution feeder), which determines the applicable tariff rate per unit of electricity (kWh) and/or service conditions.

"Tariff Rate" the price per kWh (or other applicable unit) charged for tokens, as determined by the Tenant's assigned Band.

"Band Adjustment" any change, reclassification, upgrade, downgrade, or reassignment of a Tenant's Band, whether initiated by the Distribution Company ("DisCo"), regulatory authority, Landlord/Estate Management, or WattWise.

"Official Communication Channels" the Platform/App, SMS, email, in-app notifications, and the designated property/estate WhatsApp group(s) administered by WattWise and/or the Landlord/Estate Management, through which notices under these Terms may be sent.

2. Registration and Eligibility

2.1 To use the Service, you must provide accurate, current, and complete information, including your name, contact details, unit/property identifier, and meter number.

2.2 You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your account.

2.3 WattWise reserves the right to verify Tenant information with the Landlord/Estate Management or relevant utility provider before activating an account.

2.4 Registration constitutes acceptance of these Terms and any subsequent updates communicated to you.

2.5 As part of registration and ongoing communication, Tenants may be added to a designated property/estate WhatsApp group used by WattWise and/or the Landlord/Estate Management for announcements, including Band Adjustment notices under Section 6. Tenants are encouraged to remain in the group but may also request updates directly via the Platform, SMS, or email.

3. Token Purchases

3.1 Tokens purchased through the Platform are calculated based on the Tariff Rate applicable to the Band assigned to your Meter at the time of purchase.

3.2 Prices displayed at the point of purchase are final for that transaction. WattWise is not liable for losses arising from a Tenant purchasing tokens under an incorrect or outdated Band classification that the Tenant failed to update or query prior to purchase.

3.3 All payments are processed through approved third-party payment gateways. WattWise is not responsible for delays or failures caused by payment processors, network providers, or banking institutions.

3.4 Tokens, once generated and successfully loaded to a Meter, are non-refundable and non-transferable to another meter or Tenant, except as expressly provided under Section 5 (Band Adjustments) or Section 7 (Disputes and Errors) of these Terms.

4. Bands and Tariff Classification

4.1 Every Meter is assigned a Band by the relevant Distribution Company, regulatory body, and/or Landlord/Estate Management based on criteria such as feeder line, hours of power supply guaranteed, or tariff category.

4.2 Tenants will be notified of their current Band classification and applicable Tariff Rate via the Official Communication Channels.

4.3 Band classifications are subject to periodic review and change by the Distribution Company, regulator, or Landlord/Estate Management, and WattWise merely reflects such classifications on the Platform. WattWise does not independently set Band classifications unless expressly stated.

5. Adjustment of Tokens Upon Band Changes

5.1 Notice of Band Change. Where a Tenant's Band is changed (upgraded, downgraded, or reclassified) by the Distribution Company, regulator, or Landlord/Estate Management, WattWise will use reasonable efforts to notify the affected Tenant(s) through the Official Communication Channels including the property/estate WhatsApp group, the Platform, SMS, email, or in-app notification stating the new Band, the new Tariff Rate, the effective date of the change, and whether tokens already loaded onto the Meter will be adjusted under Section 5.3.

5.2 Effective Date. A Band Adjustment takes effect from the date specified in the official notice from the Distribution Company/regulator/Landlord, or, where no such date is specified, from the date the change is communicated through the Official Communication Channels.

5.3 Adjustment of Tokens Already Loaded on the Meter. Tenants acknowledge and agree that WattWise (acting on the instruction of the Distribution Company, regulator, and/or Landlord/Estate Management) may adjust by way of credit or debit the electricity units/token balance already loaded onto a Tenant's Meter to reflect a Band Adjustment, including where the Tenant's Band, tariff class, or feeder line is changed after tokens have been purchased and loaded. Such adjustment may be carried out remotely via the Meter's smart/communication functionality or applied to the Tenant's next token purchase, and will be reflected on the Tenant's account with a clear breakdown of the units/amount added or deducted and the reason for the adjustment.

5.4 Method of Adjustment. Where an adjustment under Section 5.3 is applied:

(a) the outstanding (unconsumed) unit balance on the Meter at the effective date will be revalued using the new Tariff Rate, based on the monetary value originally paid for those units, so as to preserve the Naira/currency value of the Tenant's unused balance as far as reasonably practicable;

(b) where the new Band carries a higher Tariff Rate, the revaluation may result in a reduction of the outstanding unit (kWh) balance shown on the Meter;

(c) where the new Band carries a lower Tariff Rate, the revaluation may result in an increase of the outstanding unit (kWh) balance shown on the Meter;

(d) WattWise will notify the Tenant of the adjustment through the Official Communication Channels before or promptly after it is applied, showing the balance before adjustment, the balance after adjustment, and the Band/tariff change that necessitated it.

5.5 Adjustment of Pending or In-Transit Tokens. Where a token purchase has been paid for but not yet successfully loaded onto the Meter at the time a Band Adjustment takes effect, WattWise reserves the right to:

(a) recalculate the unit (kWh) quantity of the token based on the new Tariff Rate, while keeping the amount paid unchanged; or

(b) refund the difference or request an additional top-up from the Tenant, where the price difference is material, before the token is issued.

The Tenant will be notified of any such recalculation and given the option to accept the adjusted units or request a refund of the unadjusted amount, at WattWise's discretion and subject to the payment processor's refund policy.

5.6 Upward Band Adjustment (Tariff Increase). Where a Band change results in a higher Tariff Rate:

(a) all token purchases made on or after the effective date will be charged at the new, higher rate;

(b) the unconsumed balance already loaded on the Meter may be adjusted downward in accordance with Sections 5.3 and 5.4;

5.7 Downward Band Adjustment (Tariff Decrease). Where a Band change results in a lower Tariff Rate:

(a) all token purchases made on or after the effective date will be charged at the new, lower rate;

(b) the unconsumed balance already loaded on the Meter may be adjusted upward in accordance with Sections 5.3 and 5.4, to the Tenant's benefit;

(c) WattWise shall not be obligated to make any further retroactive credit beyond the adjustment applied under Section 5.4, except where required by applicable law or regulatory directive.

5.8 Estimated/Provisional Adjustments. Where a Band Adjustment is provisional or under dispute with the Distribution Company/regulator, WattWise may apply the new Band, and any related adjustment under Section 5.3, on a provisional basis, and reserves the right to make a further true-up adjustment (credit or debit) once the classification is finally confirmed. Any such true-up will be communicated to affected Tenants through the Official Communication Channels.

5.9 Errors in Band Assignment or Adjustment. If a Tenant believes their Meter has been assigned to an incorrect Band, or that an adjustment under Section 5.3 was calculated incorrectly, the Tenant must report this to WattWise or the Landlord/Estate Management within 7 days of the change or adjustment being reflected on the Platform or Meter. WattWise will investigate and, where an error is confirmed, apply a corrective adjustment, which may include a further credit or debit of tokens/units to reflect the correct Band and balance, subject to verification by the Distribution Company/regulator.

5.10 No Liability for Third-Party Band Decisions. WattWise acts as a facilitator for token purchase and does not control Band classification decisions made by Distribution Companies, regulators, or Landlord/Estate Management. WattWise's liability, if any, arising from a Band Adjustment is limited to correcting Platform-side calculation errors and shall not extend to underlying tariff or policy decisions made by third parties.

6. Official Communication Channels and Notices

6.1 WattWise and/or the Landlord/Estate Management may communicate important information including Band Adjustments, token adjustments, outages, billing changes, and general announcements through the Official Communication Channels, including a property/estate WhatsApp group.

6.2 A notice posted on the property/estate WhatsApp group, or sent via the Platform, SMS, or email, is deemed valid and effective notice to the Tenant under these Terms, whether or not the Tenant personally reads the message, provided it was sent to the correct group, number, or address on record.

6.3 The property/estate WhatsApp group is a supplementary channel and not a substitute for the Platform's official records. In the event of any conflict between a WhatsApp message and the Tenant's account/transaction history on the Platform, the Platform record shall prevail.

6.4 Tenants are responsible for keeping their registered phone number, email address, and WhatsApp group membership up to date, and for promptly informing WattWise or the Landlord/Estate Management of any change. WattWise is not liable for a Tenant's failure to receive a notice due to an outdated contact detail, having left the WhatsApp group, or a third-party messaging platform's downtime or restrictions.

6.5 Tenants must not share property WhatsApp group content, meter numbers, token details, or other Tenants' information outside the group, and must comply with the group's conduct rules as set by the Landlord/Estate Management or WattWise.

7. Disputes and Errors

7.1 Any dispute regarding token quantity, pricing, Band classification, a Section 5.3 adjustment, or meter loading must be reported through the Platform's support channel within 7 days of the transaction or adjustment.

7.2 WattWise will investigate reported issues in good faith and, where warranted, issue a correction, credit, or refund within a reasonable time.

7.3 WattWise reserves the right to request supporting documentation (e.g., payment receipts, meter readings) to process a dispute.

8. Meter and Property Access

8.1 Tenants shall not tamper with, bypass, or interfere with their Meter or any associated smart metering equipment. Any suspected tampering may result in suspension of the Tenant's account and/or referral to the Distribution Company or Landlord/Estate Management for further action, including possible penalties under applicable law.

8.2 Upon termination of tenancy, the Tenant's account and access to purchase tokens for the relevant Meter will be deactivated. Any unused token balance remains attached to the Meter/unit and does not transfer to the outgoing Tenant's new residence unless otherwise agreed with the Landlord/Estate Management.

9. Fees and Charges

9.1 WattWise may charge a service/convenience fee on token purchases, which will be disclosed to the Tenant prior to payment confirmation.

9.2 Applicable taxes, levies, or regulatory charges will be included in the final purchase price as required by law.

10. Suspension and Termination

10.1 WattWise may suspend or terminate a Tenant's account for breach of these Terms, fraudulent activity, non-payment, or at the request of the Landlord/Estate Management upon end of tenancy.

10.2 Suspension or termination does not entitle the Tenant to a refund of tokens already loaded onto the Meter, other than any adjustment already due under Section 5.

11. Limitation of Liability

11.1 WattWise provides the Platform on an "as is" and "as available" basis and does not guarantee uninterrupted access, error-free operation, or that Band/tariff data will be updated instantaneously upon third-party changes.

11.2 To the maximum extent permitted by law, WattWise shall not be liable for indirect, incidental, or consequential damages arising from Band Adjustments, related token adjustments under Section 5.3, power outages, payment gateway failures, WhatsApp/third-party messaging platform issues, or meter malfunctions beyond WattWise's reasonable control.

12. Amendments to These Terms

12.1 WattWise may update these Terms from time to time, including provisions relating to Band Adjustments, token pricing, and Official Communication Channels, to reflect changes in regulatory requirements or business operations.

12.2 Material changes will be communicated through the Official Communication Channels, and continued use of the Service after such notice constitutes acceptance of the updated Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, and any disputes shall be subject to the exclusive jurisdiction of the courts of the Federal Republic of Nigeria.

14. Contact Us

For questions, complaints, or Band Adjustment/token adjustment disputes, contact WattWise support at:

Email: info@wattwise.ng

Phone/WhatsApp: 08149127523

In-App: Support/Help Center

By clicking “I Agree” or completing registration, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, including the Band Adjustment and token adjustment provisions in Section 5 and the communication provisions in Section 6.