WATTWISE

Privacy Policy

Last updated: 21 October 2026

This policy explains what personal information WattWise ("we", "us", "our") collects when you register for or use the WattWise platform at wattwise.ng and its apps ("the Platform"), why we collect it, who it is shared with and how long we keep it. It should be read together with our Terms and Conditions.

1. Who we are

WattWise operates a prepaid electricity token purchase and metering platform for tenants, landlords, estates and property managers in Nigeria. For questions about this policy or your information, contact info@wattwise.ng or 08149127523.

2. Information we collect

• Account details: your name, email address, phone number, a password (stored only as a one-way hash, never in readable form), and the unit or property and meter number linked to your account.
• Meter and usage data: your meter number, tariff band, token purchases and units, meter status and consumption readings sent by the smart meter or its supplier.
• Payment information: the amount, reference, date and status of each purchase. Card and bank details are entered on, and processed by, our payment providers (such as Paystack and OPay). We do not see or store your full card details.
• Communications: messages you send through the Platform's chat and support features, and receipts, bills or other documents you upload.
• Technical data: your IP address, device and browser type and activity logs, used to keep the Platform secure and working.

3. How we use it

• to create and manage your account and link it to your meter;
• to sell you electricity tokens, deliver them to your meter, issue receipts and handle refunds and disputes;
• to apply tariff and band changes, send notices about your account, your meter, outages or token adjustments;
• to provide support, investigate problems and prevent fraud, tampering and misuse;
• to keep the Platform secure, reliable and backed up, and to meet legal and regulatory duties.

We rely on your agreement to our Terms and our legitimate interest in running a safe service, on the need to carry out the contract with you, and on legal obligations, as set out in the Nigeria Data Protection Act 2023.

4. Who we share it with

We share only what is needed and only for the purposes above:

• payment providers, to process your payments;
• meter and token service providers, to generate and load tokens and read your meter;
• the landlord, estate or property manager responsible for your property, for billing and service of that property;
• service providers who help us run the Platform, such as hosting, email and SMS delivery and cloud storage;
• regulators, law enforcement or other authorities where the law requires it.

We do not sell your personal information.

5. Google Drive and encrypted backups

We keep encrypted backups of our own database and server settings in WattWise's own Google Drive account. We use a restricted permission that lets our backup software create and manage only the files it creates itself. It cannot see the rest of the account. Backups are encrypted before they leave our server, and the key needed to open them is held offline by the company. This tool does not read, use or share any personal data from any user's Google account.

6. Security

We protect your information with encrypted connections (HTTPS), hashed passwords, role-based access for staff, activity logging and encrypted backups. No online service is completely risk-free, so please keep your password private and tell us straight away if you think your account has been misused.

7. How long we keep it

We keep your account and purchase records for as long as your account is active and afterwards for as long as needed for accounting, dispute handling and legal requirements. Backups are kept for a limited period and then deleted automatically. When information is no longer needed we delete or anonymise it.

8. Your rights

Under Nigerian data protection law you may ask to see the personal information we hold about you, have mistakes corrected, ask for it to be deleted where we no longer need it, object to or restrict certain uses, and receive a copy of your information. To use any of these rights, email info@wattwise.ng. If you are not satisfied with our answer you may complain to the Nigeria Data Protection Commission.

9. Cookies and local storage

The Platform uses a small session cookie and your browser's local storage to keep you signed in and to make the pages work. We do not use advertising cookies.

10. Children

The Platform is for adults who manage a metered unit. It is not aimed at children and we do not knowingly collect their information.

11. Changes to this policy

We may update this policy from time to time. The latest version is always on this page with its date. Material changes will also be sent through our official communication channels described in the Terms.

12. Contact

Email: info@wattwise.ng
Phone / WhatsApp: 08149127523